Sonja is a passionate customer advocate, skilled in finding the right balance between client and customer needs. She loves working with customers to make sure their business needs are being met, providing efficient administrative support, and delivering excellent customer service. Sonja is a jack of all trades and can put her mind to anything required to make things easier for the customer.

Sonjas skills in Virtual Reception come from working in the high call-volume banking sector and prior to that in IT help desk.

Her passions sit in art and creativity, reading and family, being a young grandma of two little girls.

Qualifications & Memberships

• Business Administration Certificate III
• Medical Administration Statement of Attainment
• Advanced Diploma in VIsual Art
• Tier 2 Financial Products Accreditation

Previous Roles

• Credit Card Customer Service Specialist – Banking
• Kiosk Manager – Gold Buyer
• IT Help desk
• IT Administration